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frequently asked questions


How is Carology different from other online training services?
How do I set up an account?
How do I know if my people are actually doing the classes?
How do I know if Carology is working for my store?
Who handles all the administration?
Where does the class content come from?
How up-to-date are your classes?
How much does Carology cost?
                         

 

How is Carology different from other online training services?

We are different from any other automotive training service in two major ways. One: quick and easy product training, and two: accountability. We provide quick, easy and effective product training that enhances sales and customer care skills along the way. Carology is not a quick-fix, or new miracle sales process. But we don’t just provide excellent training content, we also provide a system of accountability that ensures your staff is continually training, learning and advancing their skills. You can log on to the Carology site at anytime to run simple reports and oversee your staff’s training status.

 

How do I set up an account?

Our simple electronic system makes it easy for your people to start training right away. Please click here to contact us or feel free to call us at  480-748-0804 , and we’ll get your team training in no time!

 

How do I know if my people are actually doing the classes?

Any time you want, you can log-on and check the training status for any or all of your guys, or we can email you weekly reports. We believe holding them accountable is what makes Carology work, and gets you get the most out of your training dollars.

 

How do I know if Carology is working for my store?

You’ll see the results in your people, including:
  • Improved product knowledge and professional skills
  • Increased customer satisfaction
  • Higher gross with each sale
  • Increased repeat/referral business
  • Improved morale as people make more money and feel empowered with customers
  • Improved retention of your best people

 

Who handles all the administration?

We’ll get you set up, and our electronic system is simple and easy to use from there.

 

Where does the class content come from?

Every manufacturer provides an incredible amount of training resources. Great websites and source books and training videos… that never get used. Sales Consultants tell us it’s too complicated, too time consuming, too confusing, and just too much.

Carology is not about replacing the manufacturer’s training. We supplement it. In fact we want to make sure their content is getting delivered and incorporated into the sales process. We start with the manufacturer’s product information, so you know it’s accurate, unbiased, and current. We then streamline it, put what’s really important into real-world, practical terms and deliver it in trainings that are never more than 30 minutes.

 

How up-to-date are your classes?

We all know how much work it is to keep up with the constantly changing products in our business! With that in mind all Carology classes are created to have as long a “shelf life” as possible. That’s why we have specific technology classes for safety, hybrids, performance, etc. The basics of ABS brakes, hybrid batteries or VVT-i tend to stay current. When it comes to specific model information, all of that is delivered in text formats that are easily and periodically updated.

 

How much does Carology cost?

Carology makes top-quality product training affordable. For a monthly fee that’s about the same as you would spend to bring a top-quality facilitator in for a just day or so, we can train all of your staff, all of the time, year-round, new hires and veterans alike. And our pricing is all-inclusive, meaning you get:

  • 24-7 training access for your entire staff
  • Current core classes, and all future, continuously updated classes
  • All training take-away materials
  • Management of your staff’s training status, with our simple easy-to-use reports
  • “Saturday Morning Meeting” Mini-Trainings Kits and quizzes you can use to supplement Carology online trainings
  • Set-up of a direct link to Carology through your in-house website

 

 

 
 
 
 

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Carology makes top quality
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